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What To Do if Your Network Account Enters a Locked State

 

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Under certain conditions, your network account may enter a temporary locked state. If this occurs, review the list of possible causes below and take the appropriate action. Keep in mind that your network password expires after 180 days. If you suspect that your network password has expired, you can change it using the Network Password Change page.

Cause Action
Too many attempts to login with the incorrect password. This could be caused by the user trying to log in, or by a hacker/virus attempting to use the account in a brute force attack Reset your network password. See How to Reset Your Own Network Password. If you continue to have your account locked out and have eliminated the other causes listed here, please contact the IT Support Center for assistance.
Mapped drive is using an old or expired password. Disconnect the mapped drive. If you suspect that your password is expired, change it using the Network Password Change page. Reconnect the mapped drive using the correct password.
Wireless network connection using old password. See Delete your Saved Password from your IUP Wireless Network Setup.
Too many attempts to reconnect to the VPN with an old password. Disconnect from the VPN. If you suspect that your password is expired, change it using the Network Password Change page. Reconnect the VPN, entering the new password when prompted.

 

Last modified on 3/9/2010 1:37:54 PM
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