The document outlines the scope of service provided by the IT Support Center for student-owned hardware.
For student-owned computers, an initial one-hour diagnostic session will be provided. If more time is needed, the computer must be checked in to the IT Support Center. Students must complete the Computer Check-in Form.
Support is provided for the following:
Operating Systems
Microsoft Windows
- Windows 7 (All versions)
- Vista (All versions)
- XP (SP2 and above)
Mac OS X
Software Applications
Office Productivity Suites
- Microsoft Office (All Versions)
Web Browsers
- Internet Explorer 6 or later
- Mozilla Firefox 2 or later
- Safari 3 or later*
*Not compatible with all university systems
E-mail Clients
- Microsoft Outlook
- Windows Mail
- Mozilla Thunderbird
- Apple Mail
Adobe Applications
- Adobe Reader (Version 9.0 and above)
Anti-virus Protection
FTP Clients
Other Applications
*Currently offered free-of-charge to IUP students
IUP Systems
Hardware Support
- Hard Drive Replacement*
- CD/DVD Drive Replacement*
- Memory Upgrades/Replacement*
- Hardware Testing/Diagnosis
*Laptop drives and memory must be externally accessible
