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Technical Support Staff(281)

As a result of the increased use of smartphones by IUP employees, the Technology Operations Team has developed a standard support model for these devices.

The adoption of this standard support model will allow for an increased support level for IUP-owned smartphones by the technology support staff across campus.

The standard support model includes the following:

  • Supported smartphones
  • IUP connection service and unlimited data plan. IUP Connection Service is a tool which provides a link between your smartphone and IUP. This will synchronize e-mail, webcal, user contacts and tasks. All synchronization is done “over-the-air” in real-time. As a result, an unlimited data plan is required for all smartphones.

For additional information on the standard support model for IUP-owned smartphones, please log a ticket via ihelp.

All purchases of IUP-owned smartphones must be coordinated through the Accounts Payable Office at 724-357-2516. Please complete the IUP Smartphone Request Form to begin the ordering process (Non-Smartphone requests should use the IUP Wireless Phone Request Form).

Once the smartphone arrives on campus, it will be delivered to the appropriate technology support representative to be configured as a standard IUP device. After the device is configured, you will be contacted by your technology support representative to complete the final setup of the device.

Only IUP-owned smartphones are supported by IUP technology staff. All IUP-owned smartphones must be billed and managed though the Accounts Payable office. The IUP connection service is only available for IUP-owned devices that have been tested and approved by the IUP Technology Operations Team. The purchase of IUP supported smartphones and the IUP connection service is only available for faculty and staff.

Last modified on 11/4/2013 3:33:48 PM

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