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Student Hardware Support

 

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Hardware(56)

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The IT Support Center provides a full range of student hardware support.

What we can do for you:

  • Diagnose hardware issues related to memory, hard drive, and power supply failure
  • Provide temporary backup and restore services1
  • Clean a malware/virus infected PC2
  • Install anti-malware and anti-virus software
  • Install critical academic applications such as OneNote, SPSS, and your purchased copy of Microsoft Office

Please review the Scope of Service for Student Hardware Support for additional information.
This service is available on a first-come, first-served basis, and only a limited number of machines can be received. The equipment must be brought to the IT Support Center to be serviced and may be kept overnight for an indefinite period of time. If you are are bringing in a laptop for service, you must bring your power cord with you. All students will be required to complete the Computer Check-in Form as well as the Service Request and Release Form before any work can be performed.
The IT Support Center also makes a Cleanup CD available to students. This CD contains Sophos Endpoint Security and Control and a number of other utilities that aid in keeping your PC or laptop running smoothly. The Cleanup CD can be picked up in the lobby of the IT Support Center.
Students may also find the list of Computer Manufacturer Contact Information to be useful. 

Please Note:
1We make no guarantee that we will be able to retrieve information off of your device. 
2We cannot guarantee that we can fully restore an infected machine, and we may recommend completely rebuilding the machine. In the event we need to rebuild your machine, it is the students’ responsibility to provide an operating system disk and/or key to re-install the operating system. The student is also responsible for any software that they wish to re-install on the system after the rebuild.

Last modified on 11/5/2013 9:34:11 AM
URL: http://www.iup.edu/itsupportcenter/howto.aspx?id=45073

  • Office Hours
  • Monday through Friday
  • 8:00 a.m.–4:30 p.m.
  • ihelp.iup.edu