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Multimedia Classroom Frequently Asked Questions

 

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Below is a list of issues that you may experience while using the multimedia classroom equipment. If you would like further assistance or technical support, please log a ticket in ihelp with your questions.

What do I do when the projector will not turn on or off?

  • If you have a projector remote, try using it to power the projector On/Off.
  • If you do not have a projector remote, please log a ticket in ihelp for assistance. If you are still unable to power on the unit, then the bulb may need to be replaced.

What should I do when the projector image is very dim or dark?

Turn off any unnecessary lighting sources and close any open blinds. If this still does not improve picture quality then the bulb may need to be replaced. Please log a ticket in ihelp.

What should I do if the image on the screen appears blurry?

Turn off any unnecessary lighting sources and close any open blinds. If this still does not improve picture quality then the projector may need to be focused. Please log a ticket in ihelp.

What should I do when I am unable to control the equipment or the software interface does not appear to be responding?

Please log a ticket in ihelp for assistance.

How do I use my laptop in a multimedia classroom?

To connect a laptop to the projector:

  1. Connect the laptop using the supplied monitor (VGA) cable.
  2. If audio output from the laptop is needed, connect the sound cable.
  3. On the Class Room Control screen, click on the "Laptop" button.
  4. On some laptops you may need to toggle the use of the external monitor port. Please log a ticket in ihelp for further assistance.

What do I do if I can not log into the computer or it is malfunctioning?

Please log a ticket in ihelp as troubleshooting may be required.

I am receiving a blue screen/“no signal” message on the projection screen. How do I fix this?

Verify that the power switch on the rack is turned on (large red rocker switch glows red when on). Also verify that you have selected the correct input source from the media equipment software control panel. i.e. "DVD", "VCR," "Laptop," etc. Please log a ticket in ihelp for further assistance.

What should I do when I can’t hear any sound or the sound is not balanced and/or is too loud/soft?

Verify that the power switch on the rack is turned on (large red rocker switch glows red when on). Next, check that the power to the amplifier is turned on. This is the unit in the very bottom of the rack. Next, check that both volume knobs are turned to 9 o'clock. Select the appropriate device and turn up volume from projector control software interface on the PC. If you are trying to get sound from the PC also verify that the PC audio is not muted. Please log a ticket in ihelp for further assistance.

Why won’t my DVD disc or audio CD play in the DVD player?

Try another DVD. The disc may be either dirty, damaged, or not a compatible media type to be used in the DVD player. Please log a ticket in ihelp for further assistance.

Why won’t my VHS cassette play in the VCR?

Try another VHS tape first. The VHS tape is probably either dirty or damaged. If the quality does not improve, the VCR may need to be cleaned or replaced. Please log a ticket in ihelp for further assistance.

Why won’t my VHS cassette eject?

Please log a ticket in ihelp so that the unit can be repaired/replaced.

Why won’t the buttons on the VCR/DVD player work?

The player is probably defective or in need of repair. Please log a ticket in ihelp so that the unit can be repaired or replaced.

Why is the screen black or blank when I try to use the document camera?

First ensure that the power is turned on. The power switch can be found on the left side of the unit. Next check that the lens cap has been removed and turn on the side lights to see if an image appears. If the image still fails to appear, turn the unit off and back on again. If you see a white image that fades to black within 10-15 seconds then the document camera is most likely defective and will need to be replaced. Please log a ticket in ihelp so that the unit can be repaired or replaced.

What should I do if the focus, tint, contrast, or exposure appear incorrectly on the Document Camera?

Rotate each knob on the document camera control panel to 12 noon and set all modes to auto adjust. Please log a ticket in ihelp for further assistance.

Last modified on 8/27/2013 6:36:06 PM
URL: http://www.iup.edu/itsupportcenter/howto.aspx?id=39267

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