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Frequently Asked Questions: E-mail Alias


Can I use my alias instead of the username to log in to my e-mail account?

No, you should always use your username to access your e-mail account.

Does the e-mail alias change my username?

No, your username does not change and you will still need to use your username to authenticate to the e-mail server.

Will e-mail addresses in the format still work?

Yes, e-mail addresses in the format will continue to function as part of the IUP.EDU e-mail service.

Can I change my e-mail alias?

Employees may change their e-mail alias one time. For instructions on how to find or change your e-mail alias, see How to find and/or change your E-mail Alias

Do I have to change my business cards?

No, your e-mail address in the format will continue to work, so it is not necessary to order new business cards.

I changed the “from” address in the account settings in Thunderbird (or Outlook). Now I am unable to send e-mail messages. What happened?

This could be related to one of the following:

  • If you recently changed your e-mail alias, and it has not been processed, but you modified your “from” address to reflect the new alias, you will not be able to send e-mail. Change the “from” address back to until you have verified that the alias request has been processed. Alias change requests are processed within one business day.
  • If you have verified that your e-mail alias change request has been processed, check the account settings in your e-mail client to make sure that you entered it correctly.

Sometimes when I am sending messages, I am prompted with a Check Names dialog box that tells me several matches were found in my Address Book and asks me to select the correct one. Why does this happen?

This could happen if you are using the option Automatically put people I reply to in my address book. When other users change the From field in their e-mail account agent, when you reply to a message that person sends, it treats it as a different e-mail address and adds it to your address book. Both entries will have the same name, creating a duplicate when you attempt to use the name when sending. It is recommended that you turn off this feature (From the Tools menu, Options, Send tab, deselect Automatically put people I reply to in my address book. Click Apply, then OK.)

This may also happen if you have addresses in your address book from the old e-mail server (

Last modified on 2/11/2014 5:19:22 PM

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