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IUP Mobile App FAQ

 

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How do I download the app to my mobile device?

The IUP Mobile app is available for both Apple and Android devices. See the IUP Mobile website for links to download the apps.

What should I do if I can't log in to the mobile app?

If you are unable to log in to the mobile app, you should verify your PIN by logging into URSA. URSA and the mobile app use the same login information, so if you are able to log in to URSA, you should also be able to log in to the mobile app.

If you are certain that you are using the correct Banner ID, but you are not able to log on, see What to do if you forget your PIN. Keep in mind that your PIN expires every 180 days. The mobile app will tell you that there is an authorization failure, but it does not indicate if your PIN is expired. You also cannot reset your PIN through the mobile app.

What version of the operating system is recommended for iOS devices?

For iOS devices, the IUP Mobile app will install on version 4.0 or higher, but for optiomal performance, we recommend version 5.0 or higher.

What version of the operating system is required for Android devices?

For Android devices, the IUP Mobile app will install on version 2.23 or higher, but for optimal performance, we recommend version 4.0 or higher.

How do I exit the mobile app?

If you’ve signed in using your ID and PIN, be sure to sign out. Then use normal methods for your device to close the application.

Does the mobile app run in the background when I am not using it?

It will continue to run if you haven’t exited. There is also an inactivity timeout if you have signed in.

If you are signed in and haven’t used the application in five minutes, you will be signed out. You still need to exit the application using normal methods for your device even if you have been signed out by the inactivity timeout.

What happens when I sign in?

You will be given additional options, based on your role(s). See the IUP Mobile Support Resources for a list of available apps organized by role.

Is my ID and password encrypted during transmission?

Yes, SSL is used to transmit the ID and password.

If I select “Remember ID” when signing in, are both my ID and password remembered?

No, only the ID is remembered.

How do I provide feedback on the mobile app?

You can leave feedback for the developers by going to the Home screen, then tapping the Menu icon and choosing About IUP Mobile. Tap Feedback, which will initiate an e-mail message where you can type your feedback and send the message.

You are also encouraged to write a review on the app store.

Last modified on 3/8/2013 8:32:40 AM
URL: http://www.iup.edu/itsupportcenter/howto.aspx?id=139080

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