IT Services is pleased to announce ihelp, a new service for reporting technology support problems or other technology requests to the IT Support Center.
This new service will allow users to enter support requests twenty-four hours a day, seven days a week, while adding efficiency to the IT Support Center, allowing calls to be routed to the most appropriate technical staff. In addition, users will be able to view the status of their requests entered into the system at anytime.
Faculty, staff, and students can access ihelp at http://ihelp.iup.edu, using their IUP network username and password to log in. After login, the user must enter a contact phone number, a brief subject, and a description of the problem. The user will also have the ability to attach a file if necessary. After the request is submitted, the user will receive a confirmation e-mail with a reference number of their call.
The ihelp service should be used for technology support except in these instances:
- Student employees working in administrative offices should call the IT Support Center for assistance so that the call can be logged under the supervisor’s username, or the supervisor should log into ihelp to log the call.
- You are experiencing a production failure that requires immediate attention.
The IT Support Center would like to encourage all users to take advantage of this new service and only use the x4000 number for emergency support requests (production failures).
