Please note: The IT Support Center does not provide support for personal mobile devices like tablets and smartphones. The instructions below are provided as a resource to students and employees who wish to set up their own devices.
The staff at the IT Support Center cannot set up these devices; however, they can assist when there may be an issue with your network and/or e-mail password. Keep in mind that you can reset your own network password and reset your own e-mail password via URSA.
- From the home screen, tap the Settings menu.
- Tap Wireless & Networks.
- Verify that the Wi-Fi is turned. If there is not a checkmark in the Wi-Fi box, tap it to turn it on.
- Tap Wi-Fi Settings.
- Find IUP in the Wi-Fi networks list and tap it.
- For Phase 2 Authentication, select MSCHAPv2.
- For identity, enter IUPMSD\username, replacing “username” with your IUP username.
Note the direction of the slash. To locate the backward slash on the keyboard, tap ?123, then tap More.
- Do not enter any information for Anonymous Identity.
- For password, enter your IUP network password.
- Tap Connect.
