Please note: The IT Support Center offers lmited support for personal mobile devices like smartphones, tablets, and e-readers. The instructions below are provided as a resource to students and employees who wish to set up their own devices.
The staff at the IT Support Center can assist when there may be an issue with your network and/or e-mail password. Keep in mind that you can reset your own network password and reset your own e-mail password via URSA.
In addition, if you are having issues with your mobile device, please make sure that you are keeping its operating system (OS) updated. Just as you update the operating system on your PC with Windows Update, or your Apple devices with Software Updater or the App Store, you must also update the operating system on your smartphone or tablet. You can visit the manufacturer's website for further information.
Please keep in mind that some devices may not meet the requirements of our wireless network. See Wireless Network Requirements for more information.