Senders of e-mail messages to IUP e-mail accounts that do not exist, are not active, or that have exceeded their space quota will receive a “bounce” message from MAILER-DAEMON@iup.edu with a subject that begins with “Undeliverable mail:”.
The following steps should be taken:
- If the “bounce” message states that the recipient has an “unknown user account,” the sender can search for the individual using the IUP Online Directory.
- If the “bounce” message states “account is full (quota exceeded),” it is recommended that the sender contact the office or department of the intended recipient. Contact information for each specific office or department can be found by searching our A to Z index.
