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In computing, phishing is the criminally fraudulent process of attempting to acquire sensitive information such as usernames, passwords, and credit card details by masquerading as a trustworthy entity in an electronic communication. (Source: Wikipedia).
Users need to be particularly cautious when being asked for this information, especially via e-mail. The IT Support Center will never ask for usernames and passwords via e-mail.
Fraud, Waste, and Abuse Hotline
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