IUP Live Mail Account FAQ

  • IUP Live Mail accounts are for IUP Alumni.  If you are a recent graduate, and you have followed the steps to create your Live Mail account, here is some information with regards to linking your imail account and your IUP Live Mail account.

    Once the 2 accounts are linked, you can manually copy existing email messages from your imail account to your IUP Live Mail.  You can also copy your contacts from your imail account to your IUP Live Mail account.  Also, after you have linked the 2 accounts, new email sent to your imail account will be sent to your IUP Live Mail account.  This will ONLY occur as long as your imail account is active.  Be sure to review IUP's Account Retention Policy.

    Will my IUP e-mail messages be automatically forwarded to my IUP Live Mail account?

    No, your current email is not automatically copied to your new IUP Live Mail account. You will need to manually link the 2 separate accounts to copy the current messages.

    After you’ve established your IUP Live Mail account, you can link the two accounts to copy messages to Live Mail. You have the ability to do this up to the point that your IUP e-mail account is deactivated, which is 60 days after your graduation date.

     

    Can I copy my existing imail account messages to my new IUP Live Mail account?

    After your new IUP Live Mail account has been created, you have the option to connect your IUP e-mail account (if it is still active).

    Once this has been completed, all e-mails and folders from your IUP e-mail account will be copied to your live.iup.edu account. Any new e-mail message sent to your IUP account will start to appear in your new IUP Live Mail. These messages will continue to appear in both accounts until your 60-day extension has expired and your IUP e-mail account is disabled.

    Once your IUP e-mail account is disabled, e-mail messages sent to @iup.edu will no longer be delivered.

    To import all of the messages that you received in your IUP e-mail account:

    1. Log in to your new IUP Live Mail account at http://mail.office365.com/.
    2. In the top right-hand corner, select the Settings icon. It appears as a gear or sprocket.
    3. An Options tab will appear on the left side.
    4. On the options page, click on Accounts
    5. In the Accounts section, click on Connected accounts
    6. Under Connected Accounts, click on the + sign. This will allow you to add a new account.
    7. Enter your full e-mail account name (ex: wxyz@iup.edu).
    8. Enter your current e-mail password.
    9. Select Next (this is in the lower right corner).
    10. A message will appear for "Searching for account information"
    11. Wait until you see the New Account Connection Confirmation screen that says that your accounts are connected.
    12. Select Finish (this is in the lower right corner)

    After clicking Finish, you will be returned to the "connect accounts" page. Under "Account Name," your IUP e-mail account will appear and the status should read "downloading." When the messages are copied over, the status will read "OK."

    Please note that this will import (copy) all of your existing messages and folders from your IUP imail account. Due to the default folder names in IUP Live Mail, you may have to combine folders that have duplicate names.

    Can I copy my contacts from my imail account to my new IUP Live Mail account?

    You can manually import your contacts from imail into your IUP Live Mail account.  

    1. Log in to your imail account at https://imail.iup.edu.
    2. Right-click on the Contacts folder that appears in the folder list under your e-mail address.
    3. Select Import/Export Contacts.
    4. Click on the CSV link after Export vCard Data:
    5. Select Save File.
    6. Click OK.
    7. Navigate to the location where you wish to save the file (Contacts.csv), then select Save.
    8. Log in to your IUP Live Mail account at http://mail.office365.com.
    9. In the top right-hand corner, select the Settings icon. It appears as a gear or sprocket.
    10. Select Options…
    11. Under Shortcuts to other things you can do, select Import your contacts from an existing e-mail account.
    12. Select Browse…  Under Step Two:
    13. Browse to and select your saved Contacts.csv file.
    14. Select Next.
    15. Wait until you see the Import Contacts screen that tells you how many contacts have been imported.
    16. Select Finish.

    How much space does the IUP Live Mail account provide?

    The IUP Live Mail account has 50GB of storage. In addition to the e-mail storage, you may also use this space to store calendar and contact information.

    How can I change my Live Mail password?

    Graduates who have signed up for an IUP Live Mail account can change their own IUP Live Mail account password while logged in to their Live Mail account.

    1. In the top right-hand corner, select Settings icon. It appears as a gear or sprocket.
    2. Select Office 365 Settings.
    3. Under the Settings Heading, click on Password (change your password).
    4. Enter your current password.
    5. Enter your new password, then enter it again to confirm it.
    6. Select Save.

    Note: If you have forgotten your password, you will need to call the IT Support Center at 724-357-4000. After some identity verification, we can provide a temporary password. You will be able to change this with the steps outlined above.

    Can I forward my Live Mail to other accounts? (e.g. Gmail, Yahoo)

    Your IUP Live Mail messages can be forwarded to other e-mail accounts like Gmail or Hotmail. To forward your messages, follow these steps:

    1. In the top right-hand corner, select the Settings icon. It appears as a gear or sprocket.
    2. Select Options…
    3. On the options page, you will see a text that says connected accounts. Click this.
    4. Under the section forwarding, enter the full e-mail address of the account you want to forward to (ex: jsmith@gmail.com).
    5. Select Keep a copy of forwarded messages in Outlook Web App if you would like a copy of the messages to remain the IUP Live Mail account also.
    6. Select Start Forwarding.

    Where can I get additional support for my Live Mail account?

    You can get additional information on IUP Live Mail by using the help function within the Web app.

    1. Login to your IUP Live Mail account at http://mail.office365.com.
    2. Select the ? icon, which appear in the upper right corner of the screen (under your profile picture and username).
    3. Select Help from the drop-down menu.