IUP Live Mail accounts are for IUP Alumni. If you are a recent graduate, and you have followed the steps to create your Live Mail account, here is some information with regards to linking your imail account and your IUP Live Mail account.
Once the 2 accounts are linked, you can manually copy existing email messages from your imail account to your IUP Live Mail. You can also copy your contacts from your imail account to your IUP Live Mail account. Also, after you have linked the 2 accounts, new email sent to your imail account will be sent to your IUP Live Mail account. This will ONLY occur as long as your imail account is active. Be sure to review IUP's Account Retention Policy.
Will my IUP e-mail messages be automatically forwarded to my IUP Live Mail account?
No, your current email is not automatically copied to your new IUP Live Mail account. You will need to manually link the 2 separate accounts to copy the current messages.
After you’ve established your IUP Live Mail account, you can link the two accounts to copy messages to Live Mail. You have the ability to do this up to the point that your IUP e-mail account is deactivated, which is 60 days after your graduation date.
Can I copy my existing imail account messages to my new IUP Live Mail account?
After your new IUP Live Mail account has been created, you have the option to connect your IUP e-mail account (if it is still active).
Once this has been completed, all e-mails and folders from your IUP e-mail account will be copied to your live.iup.edu account. Any new e-mail message sent to your IUP account will start to appear in your new IUP Live Mail. These messages will continue to appear in both accounts until your 60-day extension has expired and your IUP e-mail account is disabled.
Once your IUP e-mail account is disabled, e-mail messages sent to @iup.edu will no longer be delivered.
To import all of the messages that you received in your IUP e-mail account:
After clicking Finish, you will be returned to the "connect accounts" page. Under "Account Name," your IUP e-mail account will appear and the status should read "downloading." When the messages are copied over, the status will read "OK."
Please note that this will import (copy) all of your existing messages and folders from your IUP imail account. Due to the default folder names in IUP Live Mail, you may have to combine folders that have duplicate names.
Can I copy my contacts from my imail account to my new IUP Live Mail account?
You can manually import your contacts from imail into your IUP Live Mail account.
How much space does the IUP Live Mail account provide?
The IUP Live Mail account has 50GB of storage. In addition to the e-mail storage, you may also use this space to store calendar and contact information.
How can I change my Live Mail password?
Graduates who have signed up for an IUP Live Mail account can change their own IUP Live Mail account password while logged in to their Live Mail account.
Note: If you have forgotten your password, you will need to call the IT Support Center at 724-357-4000. After some identity verification, we can provide a temporary password. You will be able to change this with the steps outlined above.
Can I forward my Live Mail to other accounts? (e.g. Gmail, Yahoo)
Your IUP Live Mail messages can be forwarded to other e-mail accounts like Gmail or Hotmail. To forward your messages, follow these steps:
Where can I get additional support for my Live Mail account?
You can get additional information on IUP Live Mail by using the help function within the Web app.
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