itube Frequently Asked Questions FAQ

  • How do I log into itube?

    You log into itube using your IUP network account username and password on

    Is there a limit on the file size that can be uploaded?

    Yes, you can upload files up to 2GB. Kaltura accepts all common video, audio, and image formats in all resolutions. For best results with video, Kaltura recommends preparing videos in 1280x720 pixels and using the H.264 video codec at about 4000 kb/s.

    Is there a specific Web browser I should use with itube?

    itube functions best with Internet Explorer. Some features will not work with other Web browsers, such as Google Chrome or Firefox. Kaltura offers a webpage titled Browsers and Mobile Devices Tested With Kaltura Players, which will explain the best supported browser.

    What video formats can be uploaded?

    Kaltura accepts all common video formats in all resolutions, such as .qt, .mov, .mpg, .avi, .mp3, .wav, .mp4, .wma, .flv, .asf, .qt, .mov, .mpeg, .avi, .wmv, .m4v, .3gp.

    What audio formats can be uploaded?

    Kaltura accepts all common audio formats: .flv, .asf, .wmv, .qt, .mov, .mpg, .avi, .mp3, .wav, . mp4, .wma, and .3gp.

    Why do I get the error "Upload token cannot be found" trying to upload files in Firefox?

    We have found that this error occurs when trying to upload files to itube using some versions of Firefox. Please check Kalutra's Web page Browsers and Mobile Players Tested with Kaltura Players for the best browsers to use.

    Can I upload content to itube using a mobile device?

    No, this feature is not supported at this time.

    Should I use itube or YouTube?

    itube is not a replacement for our YouTube EDU Partner channel.

    1. YouTube remains the best place to post videos for which you want a wide audience. (Our most popular video, with over 89,000 views, was created by a faculty member.)
    2. itube is most appropriate for videos that should not be viewed off campus or by students outside of a certain course.

    Here’s a quick comparison of the two platforms.

    What is an itube channel?

    itube enables you to use channels as a means to organize and control who has access to your videos. You will want to use a private channel when you want to make video content available to only you and a designated group of individuals. Public and Restricted channels will be available to anyone with an IUP network account.

    Can I share my videos with other faculty members?

    Yes. You can share your videos by creating a channel in itube and adding others to the channel with varying permissions. Kaltura offers instructions on how to create a channel on their Web page titled Creating and Managing Channels in Kaltura MediaSpace.

    Why can't I add other IUP faculty or staff to my channel

    Individuals you want to add as members to a channel must log into itube at one time before you'll be able to add them as a member of your channel.

    I am an employee, but I am not able to upload a video to itube. What should I do?

    Log an ihelp ticket so that an itube administrator can verify and update your security settings.