IUP Live Mail Account FAQ

  • These are some of the common questions regarding the IUP Live Mail Account.

    Will my IUP e-mail messages be forwarded to my IUP Live Mail account?

    No. After you’ve established your IUP Live Mail account, you have the option of linking the two accounts to copy messages to Live Mail, but this does not happen by default. You have the ability to do this up to the point that your IUP e-mail account is deactivated (60 days after graduation).

    How much space does the IUP Live Mail account provide?

    The IUP Live Mail account has 50GB of storage. In addition to the e-mail storage, you may also use this space to store calendar and contact information.

    Can I transfer contacts from my imail account to IUP Live Mail?

    You can manually import your contacts from imail into your IUP Live Mail account.  

    1. Log in to your imail account at https://imail.iup.edu.
    2. Right-click on the Contacts folder that appears in the folder list under your e-mail address.
    3. Select Import/Export Contacts.
    4. Click on the CSV link after Export vCard Data:
    5. Select Save File.
    6. Click OK.
    7. Navigate to the location where you wish to save the file (Contacts.csv), then select Save.
    8. Log in to your IUP Live Mail account at http://mail.office365.com.
    9. In the top right-hand corner, select the Settings icon. It appears as a gear or sprocket.
    10. Select Options…
    11. Under Shortcuts to other things you can do, select Import your contacts from an existing e-mail account.
    12. Select Browse…  Under Step Two:
    13. Browse to and select your saved Contacts.csv file.
    14. Select Next.
    15. Wait until you see the Import Contacts screen that tells you how many contacts have been imported.
    16. Select Finish.

    Will my e-mail messages automatically be moved from my imail account to my IUP Live Mail account?

    No. After you’ve established your IUP Live Mail account, you must first link it to your IUP e-mail account before messages will be copied to your IUP Live Mail account.

    Can I import my existing imail messages into Live Mail?

    After your new IUP Live Mail account has been created, you have the option to connect your IUP e-mail account (if it is still active).

    Once this has been completed, all e-mails and folders from your IUP e-mail account will be copied to your live.iup.edu account. Any new e-mail message sent to your IUP account will start to appear in your new IUP Live Mail. These messages will continue to appear in both accounts until your 60-day extension has expired and your IUP e-mail account is disabled.

    Once your IUP e-mail account is disabled, e-mail messages sent to @iup.edu will no longer be delivered.

    To import all of the messages that you received in your IUP e-mail account:

    1. Log in to your new IUP Live Mail account at http://mail.office365.com/.
    2. In the top right-hand corner, select the Settings icon. It appears as a gear or sprocket.
    3. Select Options.
    4. On the options page, click on Connected accounts.
    5. Under Connected Accounts, click on the + sign. This will allow you to add a new account.
    6. Enter your full e-mail account name (ex: wxyz@iup.edu).
    7. Enter your current e-mail password.
    8. Select Next (this is in the lower right corner).
    9. A message will appear for "Searching for account information"
    10. Wait until you see the New Account Connection Confirmation screen that says that your accounts are connected.
    11. Select Finish (this is in the lower right corner)

    After clicking Finish, you will be returned to the "connect accounts" page. Under "Account Name," your IUP e-mail account will appear and the status should read "downloading." When the messages are copied over, the status will read "OK."

    Please note that this will import (copy) all of your existing messages and folders from your IUP imail account. Due to the default folder names in IUP Live Mail, you may have to combine folders that have duplicate names.

    Where can I get additional support for my Live Mail account?

    You can get additional information on IUP Live Mail by using the help function within the Web app.

    1. Login to your IUP Live Mail account at http://mail.office365.com.
    2. Select the ? icon, which appear in the upper right corner of the screen (under your profile picture and username).
    3. Select Help from the drop-down menu.

    How can I change my Live Mail password?

    Graduates who have signed up for an IUP Live Mail account can change their own IUP Live Mail account password while logged in to their Live Mail account.

    1. In the top right-hand corner, select Settings icon. It appears as a gear or sprocket.
    2. Select Office 365 Settings.
    3. Under the Settings Heading, click on Password (change your password).
    4. Enter your current password.
    5. Enter your new password, then enter it again to confirm it.
    6. Select Save.

    Note: If you have forgotten your password, you will need to call the IT Support Center at 724-357-4000. After some identity verification, we can provide a temporary password. You will be able to change this with the steps outlined above.

    Can I forward my Live Mail to other accounts? (e.g. Gmail, Yahoo)

    Your IUP Live Mail messages can be forwarded to other e-mail accounts like Gmail or Hotmail. To forward your messages, follow these steps:

    1. In the top right-hand corner, select the Settings icon. It appears as a gear or sprocket.
    2. Select Options…
    3. On the options page, you will see a text that says connected accounts. Click this.
    4. Under the section forwarding, enter the full e-mail address of the account you want to forward to (ex: jsmith@gmail.com).
    5. Select Keep a copy of forwarded messages in Outlook Web App if you would like a copy of the messages to remain the IUP Live Mail account also.
    6. Select Start Forwarding.