Each college has a college technology manager (CTM) that reports directly to the college dean. Each CTM works in partnership with
the IT Support Center to provide the most effective college-specific
technology support. Along with CTMs, various affiliated IT teams work closely with the IT Support Center for central call routing functions.
For more information on routing zones, please see the section on understanding ihelp ticket routing.
Tim Estep, Sprowls firstname.lastname@example.org
Fraud, Waste, and Abuse Hotline
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