Frequently Asked Questions

  • How can I verify a former or current employee’s employment?

    PASSHE has selected The Work Number to securely and instantly provide the verifications you need. The Work Number is available 24 hours a day, 7 days a week.

    Employer Code: 15972

    IUP’s Employment Page looks different. What happened?

    On November 16, 2015, IUP launched a new online recruitment system, powered by NEOGOV, a leading vendor in applicant tracking. The new system provides job seekers convenient features such as the ability to attach documents, online scheduling of qualifying tests (if applicable), the ability to reset your own password, and a complete paper-free applicant process.

    What browsers are supported in the new system?

    • Firefox 25 and above (until May 31, 2016)
    • Internet Explorer versions 9 and 10 (until April 30, 2016)
    • Internet Explorer version 11

    Beginning April 15, 2016, NEOGOV will add support for the latest version of Microsoft Edge and Google Chrome browsers. 

    How can I find out what current job openings are available?

    You can learn about current job openings by:

    How do I apply for a job opening with IUP?

    • Visit the Job Opportunities Page from IUP’s employment website.
    • Under Job Opportunities, click on Regular (Faculty, Manager, Staff, Coaches) Employment at IUP.
    • Click the job title in which you are interested. Click on the “Apply” link in the upper right corner. After viewing the Job Description, click the “Apply” tab.
    • If this is the first time applying using our online job application, you will need to create an account (connected to a personal e-mail address) and select a username and password. Remember to keep a record of your user name and password for future reference. After an account has been established, users can import a resume from Facebook or LinkedIn, upload it from a saved document, or manually enter personal information. Users then answer supplemental questions and attach documents associated with the posted vacancy.
    • This application will be saved and used to apply for future job openings. The master profile, which you only need to create once, makes it easy to apply for multiple positions with IUP without having to re-enter your core resume data. You have the flexibility to edit and/or add information for each application submitted.
    • We do not accept unsolicited resumes and/or paper applications. 

    Must I have an e-mail address to apply for a position at IUP?

    Yes. You must have an e-mail address to apply for a position with IUP, as our hiring team uses e-mail as a primary method of communication. We recommend the use of a personal e-mail address to ensure applicants receive all correspondence sent from our office.

    If you do not have a personal e-mail address, you can sign up for a free e-mail account with a number of vendors such as Hotmail, Yahoo! Mail, and Gmail. You will need to check the website of the vendor in which you are interested and must agree to the terms set forth by the vendor of your choice.

    Note: You cannot share e-mail addresses with anyone. Each individual applicant must have a unique user ID, password, and e-mail address.

    What information will I be asked to provide?

    You will be asked to provide personal information such as your name, address, and phone number. You will also be asked to provide information about your education and employment history, as well as names and e-mail addresses for three professional employment references. 

    Applicants for faculty positions may be asked to submit additional materials. You may be asked to submit a cover letter, curriculum vitae, transcripts, a statement that describes your teaching and research interests, or a writing sample. Refer to the special instructions included in the posting.  Submit your application materials in accordance with the instructions.  

    Can I change or add information to my employment application after it has been submitted?

    Changes cannot be made after an employment application has been submitted for a particular posting. Please contact the Office of Human Resources at Human-Resources@iup.edu for assistance.

    Do I have to fill out an application for each position applied to?

    Yes, but the online recruitment system allows you to utilize your saved master profile application information as the basis for each posting of interest.

    If you have already created an application using this online employment system, return to the Home page, click on the Login link, and enter your username and password. Click on “Your Application” to: 1) apply to new positions without re-entering your master profile application information, 2) edit your master profile application, or 3) review the status of positions to which you have applied. 

    (Changes made to your master profile application will not become part of any application(s) that you have already submitted.)

    My screen timed out…did my information save?

    You must click SAVE AND CONTINUE TO NEXT or SAVE AND STAY ON THIS PAGE to save the information you have entered. If you close your browser or your window timed out prior to clicking SAVE AND CONTINUE TO NEXT or SAVE AND STAY ON THIS PAGE, your application and account may not be saved and you may lose the information on the last page that was not saved.

    If you have closed your browser before completing your application, you may return to the website, click on the Login link, and enter your username and password to continue with your application.

    Can I fax or mail paper applications and/or resumes to apply for a position?

    With the onset of our new Applicant Tracking system, e-mailed, scanned, faxed, or mailed resumes or job applications will not be accepted.

    What if I am not ready to fill out the application at this time?

    If you do not want to complete an application at this time, please click Cancel at the bottom of the page.

    When and how will I know if I’ve been selected for an interview?

    Once the posting period is closed, please allow two to four weeks for the review of applications and the selection of candidates to be interviewed. If you are selected for an interview, you will be contacted by telephone or e-mail.

    If you are not selected, you will receive an electronic notice.

    I applied to a Faculty posting. How can I check on the status of my application?

    All completed applications for faculty positions are referred to the search committees for each faculty position. The search committee reviews applicant's credentials and determines which candidates to move forward in the hiring process. You will be contacted by the search committee via telephone or e-mail. 

    If you are not selected, you will receive an electronic notice.

    What is considered a complete application?

    Your application will not be complete until you have attached all required documents and submitted the required materials. System-required information is denoted with an asterisk(*). Additional application materials may be required. Review the position posting for application instructions, which may advise you to submit some materials by mail to the search committee. In some instances, the more information you provide the easier it will be to effectively evaluate your skills, abilities, and qualifications.

    Will IUP conduct a background investigation?

    Successful candidates who are verbally offered employment with IUP will be required to complete all clearances prior to the start of employment (See Background Investigation Policy). All offers of employment are contingent upon the results of the background investigation.

    Can I copy selected information from another electronic document?

    Yes, you can. For example, you can copy and paste the information from a Word document directly into the appropriate fields in the application form.

    What if I apply to a posting that is for internal bidders only?

    Postings for internal bidders are for existing IUP employees only. Once the application window has closed for internal bidders, the applicants will be reviewed to determine if there is an eligible senior bidder. If there is not a senior bidder, the position will be reposted for external applicants. Any person can apply to an external posting.

    Will successful internal bidders be posted?

    Our website is currently under construction. This listing is currently unavailable.

    When do I take the university-sponsored typing test? Can I apply without taking the test?

    Applicants for clerk typist positions will be required to successfully complete the university-sponsored typing test as part of the interview process. If you are contacted for an on-campus interview, you will be able to take the university typing test at that time. Proof of successful Pennsylvania civil service typing test will be accepted.

    I provided the wrong e-mail address for one of my qualified reference; how can I update it?

    Please e-mail human-resources@iup.edu and refer to the position to which you have applied, the reference's name, and the correct e-mail address for him/her. The employment team will then make the necessary correction on your application.

    If the position is no longer actively posted, does that mean it is closed?

    Yes. Once a position is closed, it is immediately removed from our website.

    If the position is closed and my professional reference has not submitted a letter of recommendation, can they still be submitted?

    Yes, the reference should e-mail his/her recommendation letter to human-resources@iup.edu. The employment team will then add the letter to your application.

    I am on a faculty search committee. Why am I unable to log in and review all the applicants?

    Access to postings in NEOGOV has been finalized for all deans, deans' administrative assistants, department chairs, and Search Committee chairs/members. Candidates do not go directly to the Search Committee members. Instead, they first pass through an application review step by HR to ensure applications are complete. To allow for this preliminary HR review of candidates, new applicants will be referred to the Search Committees for review two to three times per week.

    Automated e-mails will come from info@neogov.com and will be generated to the dean, dean's administrative assistant, department chair, and Search Committee each time new candidates are referred in NEOGOV.

    What should I do if I receive the following message: “Username and/or password are invalid” on the IUP application website?

    You may request to confirm your username or reset your password via the "I Forgot My Username and/or Password" links.

    An e-mail will be sent to you with your login information. This could take up to an hour to arrive. Please check your "Junk" or "Spam" folder for this e-mail.

    If you still have not been able to log on to our application website, please call the toll free number for Applicant Support, (855) 524-5627.

    A full list of FAQs regarding IUP's application website can be found online. Please click “Menu” in the top left corner > Help & Support > FAQ.

    I forgot my username for the IUP application website. What should I do?

    Below the login box, click on “I Forgot My Username and/or Password.”

    On the next page (under “Forgot Username?”) enter your e-mail address, first name, and last name, and click on “Send Username.”

    An e-mail will be sent to you with your username. This could take up to an hour to arrive. Please check your "Junk" or "Spam" folder for this e-mail.

    Important: The first name, last name, and e-mail address entered must exactly match what appears on your profile. This includes spacing and titles (i.e., John III, Dr. John, John MIDDLENAME etc.). If it does not match, you may receive an error that “Your record was not found.”

    If the e-mail does not arrive in either your INBOX, Junk, or Spam folders and you have waited at least an hour, please call Applicant Support at (855) 524-5627.

    A full list of FAQs regarding IUP's application website can be found online. Please click “Menu” in the top left corner > Help & Support > FAQ.

    I forgot my password for the IUP application website. What should I do?

    Below the login box, click on the link titled "I Forgot My Username and/or Password."

    On the next page (under "Forgot Password?"), enter your e-mail address, first name, and last name, and click on "Reset Password."

    An e-mail will be sent to you with a link to reset your password. This could take up to an hour to arrive. Please check your "Junk" or "Spam" folder for this e-mail.

    Once you click on the link, you will be directed to a page that will ask for your username and a new password. Please enter a new password, confirm the new password, and then log into your account.

    Note: The link embedded in the password reset e-mail will expire after 24 hours. If the link has expired, resubmit your password reset request by clicking again on the "I Forgot My Username and/or Password" link.

    If the e-mail does not arrive in either your INBOX, Junk, or Spam folders and you have waited at least an hour, please call Applicant Support at (855) 524-5627.

    A full list of FAQs regarding IUP's application website can be found online. Please click “Menu” in the top left corner > Help & Support > FAQ.

    I received a “Login Page Expired” error message on the IUP application website. What does this mean?

    Please follow the instructions below to clear cookies from your browser. If the browser below is not specified please refer to the required specifications via their troubleshooting procedures.

    Firefox: Click on Firefox in the upper left-hand corner. Next, go to History and click on "Clear Recent History." Make sure that "Everything" is selected as the "Time Range To Clear." Click on "Details" and then select Cookies and Cache. Click on "Clear Now." Next, close all open Internet windows and tabs and open a new browser window.

    A full list of FAQs regarding IUP's application website can be found online. Please click “Menu” in the top left corner > Help & Support > FAQ.

    I received an “Account is locked” message on the IUP application website. I have waited longer than 30 minutes and it is still locked. What should I do?

    For security reasons, too many unsuccessful login attempts will lock your account temporarily. If you have waited the specified amount of time, and it is still locked, you may unlock the account by requesting to reset the password. Select the "I Forgot My Username and/or Password" link, enter your e-mail address, first name, and last name, then click on "Reset Password."

    Important: The first name, last name, and e-mail address entered must exactly match what is saved in your profile. This includes spacing, or any titles (i.e., John III, Dr. John, John MIDDLENAME etc). If it does not match, you may receive an error that "Your record was not found."

    If you still have not been able to logon to our application website, please call the toll free number for Applicant Support, (855) 524-5627.

    A full list of FAQs regarding IUP's application website can be found online. Please click “Menu” in the top left corner > Help & Support > FAQ.