Please visit Toner Purchase Program for more information.
]]>Faculty wishing to construct new courses in Moodle 2.x may now request development shells by completing the Moodle 2.x Development Course Request Form. Faculty who requested that their Moodle 1.9 course be transitioned to Moodle 2.x and/or to Desire2Learn will be notified via ihelp as these courses become available.
For more information and resources related to the Moodle transition, visit the IT Support Center Moodle site.
]]>Please join us for this excellent opportunity to learn about Desire2Learn.
Visit the Workshops and Training Schedule page on the IT Support Center website to register for single workshops or for the Boot Camp. Select the Register link next to the date/time of interest and complete the registration form. If you would like to register for all five workshops, feel free to let us know by entering the workshop titles in the comment box of the registration form. We will send you a confirmation for your registration choice(s).
]]>7:30 a.m.–7:00 p.m.
]]>IT Support Center staff have already begun converting courses per faculty requests. Course conversions from Moodle to D2L are currently in progress. Conversions from the current instance of Moodle (Moodle 1.9) to Moodle 2.X will begin following the activation of the Moodle 2.X server in mid-May. Faculty members will be individually notified via e-mail notifications from ihelp as their courses are converted and made available through the desired learning management system.
The plan for the Moodle Transition is the result of an agreement between administration and APSCUF leadership. For more information on the Moodle transition, check out the Moodle Transition FAQ.
]]>Blackboard Collaborate is a Web conferencing tool. It combines audio, video, chat, presentation tools, and file-sharing capabilities to enable online synchronous interactions.
In December 2012, IT Services announced the addition of Blackboard Collaborate as part of the IUP instructional technology toolset. Blackboard Collaborate will be replacing Wimba Classroom as the Web conferencing solution at IUP.
For more information or support for Blackboard Collaborate, contact the IT Support Center through ihelp.
]]>The intensive seminar is titled “IT Governance: Keeping IT’s Plate Full with the Right Stuff,” and the track session is titled “Higher Education IT Organization Leadership: A Quest For Excellence.”
]]>Registration is not required. The dates and times of the sessions are as follows:
*Please note: It is beneficial to the group if you log in at least 15 minutes prior to the session. This helps us to troubleshoot any technical issues that might arise.
Access the Collaborate Room the night of the session using this link.
The session will be archived for those who are unable to attend. A link to the meeting archive will be distributed following the session.
Blackboard Collaborate is a Web conferencing tool. It combines audio, video, chat, presentation tools, and file-sharing capabilities to enable online synchronous interactions.
In December 2012, IT Services announced the addition of Blackboard Collaborate as part of the IUP instructional technology toolset. Blackboard Collaborate will be replacing Wimba Classroom as the Web conferencing solution at IUP. More information can be found on the IT Support Center Blackboard Collaborate Web Conferencing resource page.
]]>This two-hour workshop will address general pedagogical and course design principles for online instruction. This workshop is to be held April 19, 2013, in Delaney G-41 from 9:30 a.m. to 11:30 a.m.
Please register for this workshop at our Workshops and Training Schedule page on the IT Support Center web site.
We'd also like to remind you of our other workshop titles coming up this week: Dropbox, Grades, and Quizzes. Please join us for this excellent opportunity to learn about Desire2Learn! Walk-in attendance is welcome!
To view the schedule, please go to the Workshops and Training Schedule page on the IT Support Center web site and select the Workshop and Training Schedule link.
Please select the Register link next to the date/time of interest to you and complete the registration form. We will send you a confirmation for your registration choice.
Hope to see you there!
]]>To register, simply select the Register link next to the date/time of interest and complete the registration form. We will send you a confirmation for your registration choice.
Our March attendees were very happy with our workshops, and we would like to help you as well if you would like to learn more about Desire2Learn. Please join us—we always have plenty of room.
]]>Choose from sessions on a variety of topics, including accessibility, course design, videoconferencing, and teaching and learning.
The 2013 PASSHE Virtual Conference, “Transforming the Teaching and Learning Environment,” featured 60 one-hour presentations highlighting innovative practices and hot-button issues in using technology in the classroom and in delivering distance education.
Now in its fourth year, the PASSHE Virtual Conference aims to engage faculty, staff, and students with education professionals from across the nation and around the world. Presenters have been from the U.S., Nepal, Australia, Canada, and the United Kingdom. Archives of the 2012 and 2011 conferences are also available on the PASSHE Virtual Conference website.
]]>Titles this coming week (March 11, 2013) include our Quizzes and our Grades Workshop. The Boot Camp contains all five of our Desire2Learn workshops—Content and Navigation [Introduction], Quizzes, Grades, Dropbox, and Discussions. Please join us for this excellent opportunity to learn about Desire2Learn.
Please visit the Workshops and Training Schedule page on the IT Support Center website to register for a workshop or the Boot Camp. Select the Register link next to the date/time of interest and complete the registration form. We will send you a confirmation for your registration choice.
]]>Faculty can indicate their preferences for conversion using the Moodle 1.9 Conversion Request Form. If requesting conversion, you will need the name of the Moodle 1.9 course(s) you wish to have converted as listed on your My Moodle page. You can request up to 10 course conversions on a single request form. Faculty who do not want to have their Moodle 1.9 courses converted should still complete the form but note this in the comments section.
For more information, check out the Moodle Transition FAQ. You can also forward questions through ihelp with “Moodle 1.9 Transition Question” in the subject line.
]]>The Boot Camp contains all five of our Desire2Learn workshops—Content and Navigation [Introduction], Quizzes, Grades, Dropbox, and Discussions. Please join us for this excellent opportunity to learn about Desire2Learn.
Please visit the Workshops and Training Schedule page on the IT Support Center website to register for a workshop or the Boot Camp. Select the Register link next to the date/time of interest and complete the registration form. We will send you a confirmation for your registration choice.
]]>Per the agreement between administration and APSCUF leadership, faculty must take action to transition their courses from Moodle 1.9 to either Moodle 2.3 or Desire2Learn (D2L).
Faculty can request their courses be converted using the online request form. When completing the request form, we need the name of the Moodle 1.9 course(s) to be converted. Up to 10 course conversions can be requested on a single form.
All current Moodle 1.9 faculty must respond by March 15, 2013. It is understood that some course conversion requests will be for courses being taught over the summer, but please include those in the request form. No Moodle 1.9 course will be available for conversion after Moodle 2.3 comes online for Fall 2013.
For more information, faculty should forward questions through ihelp with “Moodle 1.9 Conversion Question” in the subject line.
]]>Faculty and staff considering using Moodle beyond Summer 2013 are strongly encouraged to complete the Moodle Demonstration Online Registration and to attend a session.
If you have questions about the sessions or would like to discuss options for converting from the current version of Moodle to either Moodle 2.3 or Desire2Learn, contact the IT Support Center via ihelp or phone at 724-357-4743.
]]>The conference features 60 one-hour sessions highlighting innovative and current topics in instructional technology and distance education. A complete conference schedule and more information is available at the PASSHE Virtual Conference site.
]]>Faculty (and staff) planning to attend the demo sessions should complete the Moodle 2.3 Demo Session Form.
Any faculty member that is considering using Moodle beyond this summer is strongly encouraged to attend one of these sessions.
Feel free to contact the IT Support Center via ihelp.iup.edu if you have any questions or if you would like to discuss conversion options.
]]>Details on the products included in the Suite can be found online.
This agreement will permit IUP to install these products on all IUP-owned PCs, as well as provide options for IUP employees to license these products for their personally-owned PCs.
Given the heavy, yet decentralized current licensing of a variety of Adobe products at IUP, migrating to this agreement and implementing all necessary actions will take some time so that no disruption of these products is encountered—especially for faculty and students during the Spring semester.
A follow-up communication with implementation details (technical, training, financial, legal, etc.) will be forthcoming as this agreement migrates into operation.
Feel free to contact the IT Support Center via ihelp if you have any questions.
]]>Sixty one-hour sessions highlight the innovative and the current hot-button issues in using technology in the classroom and in delivering distance education. Sessions will appeal to a variety of interests and skill levels.
The conference takes place February 11–22, 2013, and is completely free for PASSHE faculty and staff. All you need is a Web connection and to complete the conference registration.
A complete conference schedule is available on the PASSHE Virtual Conference website.
PASSHE’s 2012 Virtual Conference attracted 319 PASSHE faculty and staff over the two weeks it was held. Presenters have been from the U.S., Nepal, Australia, Canada, and the United Kingdom.
For more information on the PASSHE Virtual Conference, contact Portia Diaz at portia@iup.edu or David Porter at dporter@iup.edu.
]]>The Collaborate product will replace Wimba Classroom as IUP’s Web-conferencing product at the end of Spring 2013. Collaborate was chosen following a PASSHE evaluation involving representatives from all 14 PASSHE schools.
The product features a user-friendly interface and integrated video and audio capabilities. In addition to traditional video conferencing capabilities, the Collaborate product will enable faculty to plan their synchronous online sessions ahead of time and to publish archived sessions into a number of common formats.
Faculty currently using the Wimba Classroom product are encouraged to download any archives they may wish to retain. The archives will no longer be available following the migration to Collaborate.
More details can be found at Blackboard Collaborate Web Conferencing.
]]>The conference takes place February 11–22, 2013, and is completely free for PASSHE faculty and staff. All you need is a Web connection and to complete the conference registration.
A complete conference schedule is available on the PASSHE Virtual Conference website.
PASSHE’s 2012 Virtual Conference attracted 319 PASSHE faculty and staff over the two weeks it was held. Presenters have been from the U.S., Nepal, Australia, Canada, and the United Kingdom.
For more information on the PASSHE Virtual Conference, contact Portia Diaz (portia@iup.edu) or David Porter (dporter@iup.edu).
]]>During this five-day interactive course, you'll participate in activities designed to familiarize you with the common tools used in online courses at IUP. The OSO will also assist you in planning for successful participation in online courses.
Both a Moodle and a Desire2Learn version of OSO are available.
Sign up for OSO by completing the OSO Registration Form.
]]>To assist faculty in preparing for the changes, the IUP IT Support Center, in partnership with each of the colleges, will be offering demo sessions. Sessions will be offered in each college for faculty interested in previewing the updates. Faculty members unable to attend the sessions within their college may attend another college’s session or take advantage of two virtual sessions.
All sessions will be one hour in length. Faculty members who choose to participate in the virtual sessions should download these instructions*. Virtual sessions will be archived for viewing on demand.
The schedule of sessions and locations is as follows:
Following the upgrade, you will notice that the look and feel of D2L will change slightly. Changes have been made to the D2L interface to improve functionality and to provide more consistent navigation. To assist faculty in transitioning to the new interface, IT Services, in coordination with the college deans, will be offering one-hour demonstration sessions. Both face-to-face and virtual sessions will take place over a two-week period from December 3 through December 14, 2012. Details will be forthcoming.
D2L upgrades are scheduled to occur on the Saturday of Fall and Spring Commencements. The D2L maintenance and upgrade schedule has been established in coordination with PASSHE and the 13 other state-owned universities.
]]>As part of this cost-saving initiative, IUP’s current voicemail system will be replaced in stages from November 28 through December 14, 2012.
Note: Voicemail users must complete a mandatory setup in the new system, and users should complete this setup as soon as possible. There is no need to wait until the cutover to the new system. Relevant information can be found at Setup Instructions for New IUP Voicemail System.
Caution: Any stored messages in the current voice mailbox will be inaccessible once a phone line is converted to the new system. Users will be alerted via a voice message shortly before their line is to be migrated so they can listen to messages before the current system is discontinued.
]]>Cunningham and Balint will present on “Building a Better IT Support Model: From Implementation to Excellence—A Fresh Look,” while cofacilitating “PASSHE IT Birds of a Feather” with Amy Diehl from Shippensburg University. Montgomery will facilitate the “Mobile Birds of a Feather,” while Parks will be among the copresenters on “Going Campus-wide with E-commerce—Using Storefront and Secure Payment with a Centralized Gateway.” Bracken will present on “Financial Aid Files and Department of Education,” while Milliron and Rutledge will present on “IUP’s Mobile Application.”
]]>October is National Cyber Security Awareness Month, sponsored by the Department of Homeland Security in cooperation with the National Cyber Security Alliance and the Multi-State Information Sharing and Analysis Center.
]]>As part of an online resource kit, the alliance compiled a comprehensive list of higher education institutions that have conducted activities in recognition of the awareness month in October 2012.
The Information Technology Services team at IUP has created resources, including an information protection plan and mobile device security guidelines for students and faculty members. It also created a mini-website devoted to National Cyber Security Awareness Month and released weekly cybersecurity tips through its online news presence.
“What makes this notable is that our materials have bubbled up enough that NCSA could easily find them and therefore include IUP on the list,” Bill Balint, chief information officer at IUP, said.
The National Cyber Security Alliance is a nonprofit organization that works with government, industry, nonprofit, and academic sectors to help people use the Internet safely and securely.
See also: IUP recognized by National Cyber Security Alliance (Indiana Gazette, October 24, 2012)
]]>October is National Cyber Security Awareness Month, sponsored by the Department of Homeland Security in cooperation with the National Cyber Security Alliance and the Multi-State Information Sharing and Analysis Center.
]]>October is National Cyber Security Awareness Month, sponsored by the Department of Homeland Security in cooperation with the National Cyber Security Alliance and the Multi-State Information Sharing and Analysis Center.
]]>October is National Cyber Security Awareness Month, sponsored by the Department of Homeland Security in cooperation with the National Cyber Security Alliance and the Multi-State Information Sharing and Analysis Center.
]]>The maintenance window is scheduled to run from Saturday, October 13, at 10:00 p.m. through Sunday, October 14, at 10:00 a.m.
Desire2Learn will not be available during this 12-hour period.
]]>October is National Cyber Security Awareness Month. Please review IUP’s Mobile Device Guidelines and some Mobile Device Security Tips.
]]>This service will provide faculty members one-on-one instructional design support, training on how to use D2L, and review of the pros and cons of storing “learning objects” locally as opposed to the D2L server. This “hyper support” level expands upon the former WebCT-to-Moodle support model in an effort to minimize faculty time commitments. Faculty will be provided with as much flexibility as possible, given staff availability limitations, with regards to the scheduling of these sessions. Faculty members may request this service via e-mail at it-support-center@iup.edu or by logging a support ticket at ihelp.iup.edu.
]]>Please note the following important items related to this enhancement:
\\exams.iup.edu\examresults$, you will need to disconnect this drive and remap to \\dispatch.iup.edu\dispatch$\USERNAME (replacing your username). Mac users will connect to smb://dispatch.iup.edu/dispatch$/USERNAME. See How to Map the Standard IUP Network Drives for instructions on mapping a drive.For more information regarding the Testscoring service, see Test Scoring Service. If you have questions about the Testscoring service, please contact the IT Support Center.
]]>Instructions on how to access the Desire2Learn (D2L) Instructor Self-Directed Training can be found on the IT Support Center D2L website.
The benefits of utilizing the Self-Directed Training include:
We will continue to offer instructor-led workshops. For additional information please refer to the online Workshop and Training Schedule. Self-Directed Training is recommended as a supplement to instructor-led training.
]]>Non-Windows clients will likely accept the new certificate automatically.
Please direct all questions or issues to the IT Support Center via ihelp.iup.edu.
]]>The RADIUS authentication server is used by the university's wireless system to provide secure access to the IUP wireless network.
Take a look at Save Money with Smarter Printing Habits to learn tips and tricks on how smarter printing can benefit your budget.
]]>Clients may request services by logging a ticket at ihelp, by emailing it-support-center@iup.edu, or by calling the IT Support Center at (724) 357-4000.
For a land line phone move, addition, or change, the following information is required:
Faculty, staff, and students are welcome to attend either session. Each session will last between 60 and 90 minutes.
If you are unable to attend on these dates, some other opportunities may become available as the implementation gets underway.
IUP expects to begin the implementation of Luminis during the second half of 2012, hoping to have some early production functionality in place around Spring Break of 2013. A formal launch is planned for the Fall 2013 semester.
We hope to see you at one of the Luminis portal demonstrations!
]]>Spam e-mails will be automatically flagged as spam in your Inbox, or, if you have a JunkMail folder, spam e-mail messages will be moved to this folder. See How to Create the JunkMail Folder. If you are currently utilizing the Anti-Spam Service, you will not see any changes.
]]>Remark was purchased on the recommendation of the Optical Test Scoring Action Team, formed from the Academic Computing Policy Advisory Committee and convened by Professor Nate McElroy of the Chemistry Department.
The action team also surveyed faculty regarding test scoring services, and feedback from the survey was instrumental in developing the options available in the new system.
Faculty members who plan to use Remark are strongly encouraged to visit Test Scoring Service to learn more about the new system.
]]>The smattering of backhoes and workers was the first obvious sign of IUP’s position on the “mainline” of the nation’s sixth-largest stimulus project. The $99.6-million federal stimulus grant awarded to the Keystone Initiative for Network Based Education and Research Network (KINBER) in February 2010 is being used to create PennREN—a high-speed computer network for Pennsylvania designed to connect national networks with “last mile” regional and local networks. IUP has been selected as home to an important part of the network.
“IUP is proud to be the site of one of only 13 core nodes positioned along the 1,600 miles of fiber running through parts of 39 counties that comprise the PennREN infrastructure,” said IUP Chief Information Officer Bill Balint. “Not only will this high-speed network connectivity open the door to new levels of learning and research, but it also presents a truly unique collaboration that binds the likes of Carnegie Mellon, Penn State, Pitt, and the University of Pennsylvania to IUP and PASSHE as well as community colleges, small private institutions, and others as full partners.
“Early planning work is already bringing together information technology experts representing all of these segments for the first time. It opens the door to a new era in Pennsylvania with public and private higher education institutions working on a common project, with entities like K-12 education and health care involved as well.”
The PennREN fiber will literally run underneath a portion of the IUP campus, and that installation is currently underway. As a core node, IUP will house sophisticated and advanced technologies critical to the network’s viability and will serve as an “exit ramp” where other entities may eventually connect. IUP is the network’s only core node between State College and Pittsburgh.
“The key for IUP is the potential KINBER opens to our faculty and students via PennREN,” said Balint. “Some nearby states already have networks, and the disadvantage this creates would only grow over time as the volume and time-sensitive nature of data transmitted over the Internet continues its explosive growth. Most every discipline will likely rely on this level of connectivity for both learning and research.”
The completion of PennREN is slated for early 2013.
]]>Subtitled “Sharing Solutions to Economic Challenges,” the forum featured faculty, higher education IT, and distance education leaders from fifteen states presenting, in addition to various higher education vendor representatives.
Balint presented on “IT Leadership and the Case for the InCommon Federation,” while Rodgers and Balint co-presented on “Building a Better IT Project and Support Model.”
]]>Follow these tips to keep your passwords safe:
You can also take some time to visit the Personal PC Security section of the IT Support Center to learn more about staying safe on the Internet.
]]>This new service will allow users to enter support requests twenty-four hours a day, seven days a week, while adding efficiency to the IT Support Center allowing calls to be routed to the most appropriate technical staff. In addition, users will be able to view the status of their requests entered into the system at anytime.
Faculty, staff, and students can access ihelp at http://ihelp.iup.edu, using their IUP network username and password to log in. After login, the user must enter a contact phone number, a brief subject, and a description of the problem. The user will also have the ability to attach a file if necessary. After the request is submitted, the user will receive a confirmation e-mail with a reference number of their call.
The IT Support Center would like to encourage all users to take advantage of this new service and only use the x4000 number for emergency support requests (production failures).
For more information, see ihelp Service.
]]>Starting on Thursday, August 11, 2011, users will be able to login to Desire2Learn using their IUP username and network password.
This is the same login process used with Moodle, and is expected to reduce password issues related to Desire2Learn.
]]>For those who prefer the imail Legacy layout over imail, imail Lite will be your layout of choice. It will also be helpful to those with slower Internet connections.
If you are using a tablet PC or other portable device such as a smartphone, try imail Mobile.
You’ll also be able to set your own default layout by making the selection within imail or imail Lite. By choosing “My Default” from the drop-down menu at imail.iup.edu, you’ll be selecting your default layout. On August 8, 2011, the default selection at imail.iup.edu will be changed to My Default, although you’ll still be able to choose imail, Lite, or Mobile from this menu.
Instructions for choosing your default layout can be found at How to Set Your Default Layout in Imail.
]]>PABUG Technology Days will feature information technology professionals from more than twenty organizations arriving for two days of sessions, discussions, and presentations.
]]>PABUG Technology Days will feature information technology professionals from more than twenty organizations arriving for two days of sessions, discussions, and presentations.
]]>The 2011 PABUG Technology Days will be conducted June 2–3, with information technology professionals from more than twenty organizations arriving for two days of sessions, discussions, and presentations. Sungard Higher Education and Oracle are sponsoring the event along with IUP.
]]>7:30 a.m.–7:00 p.m.
10:00 a.m.–6:00 p.m.
]]>Grieggs and Bill Balint, chief information officer, copresented at the 2011 Mid-Atlantic Educause Conference and the 2010 Business Intelligence and Technology Summit on “Best Practices for Cloud Computing in Higher Education: Public Clouds, Private Clouds, or No Clouds at All.”
]]>To view the schedule of workshop offerings, simply visit the Workshop and Training Schedule webpage.
Please select the register link next to the date/time of interest to you and complete the registration form. We will send you a confirmation for your registration choice.
Remember, we also offer walk-in and by-appointment consulting at the IT Support Center in Delaney Hall. Please do not hesitate to contact us to make an appointment. We can be reached through the IT Support Center via phone at 724-357-4000 or via e-mail at iup-support-center@iup.edu.
A summary of Instructional Technology Services can be viewed at our Summary of Instructional Technology Services webpage.
]]>InCommon Federation senior experts from Brown University, Indiana University, and Internet2 round out the four-person team.
The workshops will be attended by information technology leaders representing five states from a number of New England’s most prestigious institutions of higher learning, health care, and public IT. The workshops are intended to acquaint attendees with the emerging federated identity management concept and how it can create more seamless and secure access by users needing to integrate a variety of “cloud-based” and locally-hosted applications.
IUP joins Carnegie Mellon, Lafayette, Penn State, University of Pennsylvania, and University of Pittsburgh as Pennsylvania’s six InCommon Federation members.
]]>Balint will present on “4+3 = ONE: The PASSHE Banner Project and the Case for Collaboration,” while Montgomery will present on “IT and Enrollment Management—Getting ‘FUNCy’ with EM.”
Balint and Montgomery are both former PABUG presidents, as IUP was the first institution with multiple organization leaders.
In its eleventh year, PABUG oversees one of the nation’s largest customer-run Banner User Group conferences. IUP was among the founding members in 1999.
]]>Faculty are encouraged to review details at Instructional Technology Updates.
Feel free to contact the IT Support Center with questions or concerns.
]]>IT Services is pleased to announce that the new I-Mail interface will be available beginning on Thursday as an option to the current ‘blue-and-yellow I-Mail’. The new interface provides a more modern look-and-feel and has been endorsed by ACPAC (IUP’s faculty IT committee) for immediate release.
The current interface will remain the default for the first week so end-of-term will not be disrupted.
For those interested in accessing the new I-Mail interface now, select "I-Mail" on the drop-down box being placed on the log-in page. Users can revert to the current interface at any time by logging out and logging back in.
In addition to this change, please note the web address change to the new I-mail login page https://imail.iup.edu. This will provide the IUP community a more secure web-based e-mail environment.
Additional information on the new I-mail interface can be found at E-mail at IUP.
New I-Mail interface calendar of events:
May 6 – New interface available, but current ‘blue-and-yellow I-Mail’ remains the default.
May 13 – New interface becomes the default, current ‘blue-and-yellow I-Mail’ remains as an option by selecting ‘legacy’ on the username/password page.
July 6 (start of summer 2) – ‘Blue-and-yellow I-Mail’ is retired.
]]>
Now in its seventh year, BiTS is presented by the Technology Council of Northwest Pennsylvania and attracts information technology professionals from throughout the state, as well as from New York and Ohio.
]]>7:30 a.m.–7:00 p.m.
10:00 a.m.–6:00 p.m.
]]>A Desire2Learn and Moodle FAQ was published to explain the impact of the PASSHE decision on IUP. However, there seems to be some confusion among university constituents.
To attempt to address the possible confusion, below are the facts that were also shared at the February 23, 2010, University Senate meeting by Provost Intemann:
Upon your first login to URSA on or after March 16, 2010, you will be asked to select two security questions and then provide answers to those questions. This will enhance the security associated with the “Forgot Pin?” option. You will also be required to change your PIN at this time. Your new PIN must be between eight (8) and fifteen (15) characters and may contain both numbers and letters.
Students will be able to use a revised URSA option to change—not just reset—both e-mail and network passwords in one simple step.
For more information, see URSA Changes Effective March 16, 2010.
]]>| Date | Online | Phone | Walk-in | |
|---|---|---|---|---|
| 12/27/2009 | 5:30–11:00 p.m. | Closed | Closed | Closed |
| 12/28/2009 | 8:00 a.m.–11:00 p.m. | 8:00 a.m.–4:30 p.m. | 8:00 a.m.–4:30 p.m. | Closed |
| 12/29/2009 | 8:00 a.m.–11:00 p.m. | 8:00 a.m.–4:30 p.m. | 8:00 a.m.–4:30 p.m. | Closed |
| 12/30/2009 | 8:00 a.m.–11:00 p.m. | Closed | Closed | Closed |
| 12/31/2009 | 8:00 a.m.–11:00 p.m. | Closed | Closed | Closed |
| 1/1/2010 | 8:00 a.m.–4:30 p.m. | Closed | Closed | Closed |
| 1/2/2010 | Closed | Closed | Closed | Closed |
| 1/3/2010 | 5:30–11:00 p.m. | Closed | Closed | Closed |
| 1/4/2010 | 5:30–11:00 p.m. | Closed | Closed | Closed |
Support hours from 1/4/2010 through 1/15/2010 will be our Hours of operation can be found at About IT Support. |
||||
| 1/17/2010 | 5:30–11:30 p.m. | Closed | Closed | Closed |
| 1/18/2010 | Closed | 8:00 a.m.–4:30 p.m. | 8:00 a.m.–4:30 p.m. | Closed |
Service levels
| Online | Access to technical support for on-line instruction |
|---|---|
| Phone | Access to technical support via phone using the IT Support Center phone number at 724-357-4000 |
| Access to technical support via e-mail using the IT Support Center e-mail address: IT-Support-Center@iup.edu | |
| Walk-in | Access to technical support in person at the IT Support Center at Suite G35 Delaney Hall (950 Grant Street) |
IUP was one of three individual universities included in the Oracle Open World Enterprise Manager Appreciation Event, joining Stanford University and the Johns Hopkins Applied Physics Laboratory. Several major corporations were recognized with IUP. These included General Electric, Comcast, and Nokia, as well as major information technology vendors like Dell, Intel, and Sun Microsystems.
]]>Please be sure to register for this showcase from the Moodle Faculty Showcase website.
]]>Members of the IUP community are welcome to attend, and feedback will be appreciated.
See SunGard Higher Education Demonstrations for more information.
]]>The theme for 2009 is “Our Shared Responsibility.”
Visit the links below to keep yourself and your family safe at home, at work, and at school.
]]>In addition to standard malware such as virus infected programs, spyware and adware, P2P programs are increasingly being used as a conduit for identity thieves to steal personal information. See the Dangers of File-Sharing Networks for more information.
The technical blocks will be implemented on May 4, 2009.
]]>A detailed narration on the proposed model is now available with more to follow. Check the Moodle site often for information related to the transition from WebCT to Moodle.
]]>