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  <title>IUP Natural Sciences and Mathematics IT Helpdesk News</title>
  <link>http://www.iup.edu/news.aspx?blogid=2147</link>
  <description>News from Natural Sciences and Mathematics Information Technology Help Desk at Indiana University of Pennsylvania.</description>
  <dc:date>2009-11-22T22:56:29Z</dc:date>
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  <title>Improved Help Desk</title>
  <link>http://www.iup.edu/newsItem.aspx?id=7753&amp;blogid=2147&amp;utm_source=feed&amp;utm_medium=rss&amp;utm_campaign=news</link>
  <description><![CDATA[<p>The <a title="NSM Help Desk" href="/WorkArea/linkit.aspx?LinkIdentifier=id&amp;ItemID=3677">NSM College Help Desk</a> has a new look and feel.</p>]]></description>
  <dc:creator>Dr. Michael J. Powers mpowers</dc:creator>
  <dc:date>2007-12-06T14:54:00Z</dc:date>
  <content:encoded><![CDATA[<p>The <a title="NSM Help Desk" href="https://www.iup.edu:443/WorkArea/linkit.aspx?LinkIdentifier=id&amp;ItemID=3677">NSM College Help Desk</a> has a new look and feel. </p>
<p>During the week ending Friday, April 13, 2007, the College help desk received improvements in functionality as well as appearance.</p>
<p>The office was redesigned with the idea of a futuristic look from the television show <a title="Star Trek Enterprise" href="http://www.startrek.com/startrek/view/series/ENT/index.html" target="_blank"><em>Star Trek Enterprise</em></a>. Colors of silver, grey, black, and a main glass desk bring everything together as the “floating” LCD screens in the main work area provide functionality for the college staff and student technicians.</p>
<p>Laptop computers are mounted to the walls at the main welcome desk near the entrance as well as in the work area to create extra work space for technicians to research problems and to download programs and drivers while working on troublesome computers.</p>
<h3 style="CLEAR: left">The work area and Tier 1 station:</h3>
<p><img class="left-aligned-image" title="The work area and Tier 1 station" height="323" alt="The work area and Tier 1 station" https://www.iup.edu:443/uploadedImages/IMG_0189.JPG width="410" border="0" /></p>
<h3 style="CLEAR: left">A closer view of the work area:</h3>
<p><img class="left-aligned-image" title="A closer view of the work area" height="288" alt="A closer view of the work area" https://www.iup.edu:443/uploadedImages/IMG_0201.JPG width="410" border="0" /></p>
<h3 style="CLEAR: left">The Student Work/Research station—Tier 2:</h3>
<p><img class="left-aligned-image" title="The Student Work/Research station—Tier 2" height="294" alt="The Student Work/Research station—Tier 2" https://www.iup.edu:443/uploadedImages/IMG_0202.JPG width="410" border="0" /></p>
<h3 style="CLEAR: left">The Tier 3 support desk:</h3>
<p><img class="left-aligned-image" title="The Tier 3 support desk" height="325" alt="The Tier 3 support desk" https://www.iup.edu:443/uploadedImages/IMG_0196.JPG width="410" border="0" /></p>]]></content:encoded>
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 <item rdf:about="/newsItem.aspx?id=3687&amp;blogid=2147">
  <title>Welcome!</title>
  <link>http://www.iup.edu/newsItem.aspx?id=3687&amp;blogid=2147&amp;utm_source=feed&amp;utm_medium=rss&amp;utm_campaign=news</link>
  <description><![CDATA[<p>Welcome to the NSM Help Desk!</p>]]></description>
  <dc:creator>Mr. John P. Draganosky jdragan</dc:creator>
  <dc:date>2007-10-31T14:54:00Z</dc:date>
  <content:encoded><![CDATA[<p>Welcome to the College of Natural Sciences and Mathematics Technology Help Desk!</p>
<p><img title="Help Desk" height="243" alt="Help Desk" https://www.iup.edu:443/uploadedImages/IMG_0190.JPG width="323" align="left" border="0" /> </p>]]></content:encoded>
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